It is always important to contact your installing dealer in case the first year of your heating or cooling equipment encounters a problem. Every dealer has their terms of service plans, but most of the dealers will render their services after the first year of the installation covering both labor and parts. In an interview with one dealership service manager said that they will always try to go beyond limits to render their services to any unit they have installed –nonetheless he went further and explained that they, however, have no obligation or attachment for a unit they have not installed.
Forget who the installing dealer is?
Worry less because when equipment is purchased a product registration card is issued with the company’s installer, all that information is in the manufacturer’s database. You could get help from the customer care of the manufacturer. Nonetheless, the homeowner ought to tell you who the installer is if you just bought a new home. If none of these work, then try and check the unit itself – most of the contractors after doing a job always love to leave their company stickers on doors, walls or anywhere in the room. Sometimes installing dealers go out of business to venture into other areas but that should not worry you. After one year of your heating or cooling equipment installation, working with the installing dealer could be your option. This is very beneficial for it builds a long term working environment as opposed to jumping from one installing dealer to the other. However, there is still always room for a new face or any other opinion. You should, however, take the following warranty concerns to question when you opt for a new dealer:
1. The first question that you should always have at the back of your mind is the warranty processing fee. Some contractors will charge you for that despite a warranty exist. The warranty processing fee is in line with the labor costs which the contractor gets paid for processing the warranty paperwork of the manufacturer. This fee is negotiable. You can ask for removing this fee.
2. Some contactors work with flat fee. It is important to inquire if how many parts under warranty are inclusive of the bill. Typically, parts under warranty should never be included in the installation costs.
When to seek a new contractor?
When your contractor does not solve your problems, then there is no need of keeping him or her. Nonetheless, considering a new contractor means you are going to work with a new face, so you have to take these factors into consideration before changing a new contractor:
- When your equipment is still new, and the installing dealer covers the labor and parts, it is better to wait. This is because if you bring in a new contractor, some dealers might cut off the labor warranty. This will prompt you to pay labor costs to your new contractor. The best option here is to contact the manufacturer directly to get precise information about the outcome of this.
- sometimes your equipment might be having a big problem that will not be solved overnight. This is because most of these equipment are made with parts from different manufacturers. Despite it being a headache, give it time because it might take many repairs before it finally stabilizes.
If the contractor can make any progress after numorous calls OR the contractor provides you with overpriced repair costs, it is a good idea to consider getting a new contractor. You could save yourself some money if you opt out. In most cases trust is the big issue – how much do you believe in your contractor’s competence? Is your contractor honest? If you are positive, then there is no need to change them. If it’s negative, you have the green light.
When To Transfer your Problem to the Manufacturer?
If your new machine has undergone through a lot of unsuccessful repairs, then your next help is the manufacturer. Outstanding manufacturers are only interested in their customer’s satisfaction. It will, however, require a lot of persistent and even politeness for your machine to be replaced that’s if it has a genuine and major problem. Despite the placement of replacement in any manufacturer policy, it is always considered as a last resort.
Last but not least
Best ways to deal with the manufacturer include:
1. Always keep a good contact with your installing dealer. If your new unit has a problem, the technical unit ought to comply as fast as they can. The installing dealer acts as a go-between with your manufacturer; thus, they play a significant role.
2. Contact the manufacturer if the replacements or repairs continually fail. Begin by contacting the customer service number for your local technical field rep contact information. You can now call your field rep for them to help you. You can also reach them by sending an email. For a guide on a good complaint email, you can check ConsumerAction.gov for the available samples.
3. Don’t lose hope or get discouraged keep demanding for a better solution to the problem.